Refund Policy
Last updated: October 13, 2026
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
14-day refund
If you are not satisfied with SmartAlert, you can request a full refund within 14 days of any payment — the first payment or a renewal, monthly or yearly. No reason is required.
How to request a refund
- Use the "Request refund" option in the Paddle receipt email you received for the payment, or
- contact Paddle at paddle.net, or
- write to us at [email protected] with the email address used for the purchase. We will pass the request to Paddle.
Refunds are issued by Paddle to the original payment method. The time for funds to appear depends on your bank or payment provider, usually 5–10 business days.
After a refund
When a payment is refunded, the related subscription is cancelled and the project moves to the Free plan. Your rules and data stay in your account within Free plan limits.
Cancelling without a refund
You can cancel a subscription at any time in Settings → Plan. The paid plan stays active until the end of the current billing period and is not renewed. No further charges are made.
Statutory rights
This policy does not affect any rights you have under the consumer protection laws of your country.